Behind the scenes of Wintingo Casino
Dec 7, 2016 NEWS
We have had the opportunity to interview with Megan, senior affiliate manager at Fortune Affiliates. Megan was kind enough to tell us few facts about Wintingo casino that would be unknown to most players. We hope that you enjoy reading this short interview, and please feel free to post comments and let us know if you have any feedback.
Tell us a bit more about Wintingo casino and how, in your view, does your casino distinguish itself from the other casinos in the industry?
Multiple games on multiple platforms offered in a quick and easy one click solution are a paramount of success for Wintingo. We provide a personalised promotional service in giving players what they want. You can expect the fastest and most secure banking as well as support in your language. We would like all players to know that our door is always open and we love getting your feedback and requests.
What are the largest markets where your casino operates?
Largest markets for Wintingo casino are Scandinavian region, Canada, Australia and Germany.
What are the most popular games on your site?
There are many games available at Wintingo, and so far, the most popular games are: Break da bank again, Starburst, Mega Moolah, Neon Reels, Super Fast HOT HOT. We also find there is a big difference between the different markets as to what games they enjoy the most.
How often do you introduce new games?
Due to the fact that we offer 5 of the best game providers, we offer many new games each month. We encourage our players to visit Wintingo Casino site frequently and check out the new games.
What are the most common player’s complaints and what advice would you give them?
Payment rejections. It is becoming increasingly difficult for some markets to make deposits with their credit cards. We advise players to use alternative payment methods that are relevant in their market. Ask us if you are not sure and we will advise you accordingly. We are here to help.
How are you achieving high player satisfaction rates at Wintingo Casino?
Due to the fact that there are so many online casinos out there these days, to stand out from the crowd one needs to offer the BEST service and promotions that are world class. We do both of these with a highly skilled 24 hour in house call-centre, to promotions that keep our players engaged with real chances to win.
What is in the pipeline for 2017 to improve player’s experience?
We are constantly improving the functionality of our website to give players the best gaming experience. We look at the site from a player’s point of view to determine what our players would want. We will also be doing deals with more of the top gaming providers to make sure any game worthwhile to a player is on in our casino. There are too many amazing improvements to go into here but please watch this space.
Tell us a bit more about the recent players’ big wins?
A.W from the Netherlands was our most recent winner od €150,474! He got his money immediately and is a very happy customer. We advertise which games are hot on Wintingo so keep a lookout and you too could be a winner!
Where are you based?
Wintingo holds its license with the Malta Gaming Authority (MGA) - a single independent, regulatory body responsible for the governance of all gaming activities in Malta, including online gaming.
Where do you think the online gaming industry is going? In your view, what do you see as challenges in the future in this industry?
Each year we notice that the industry is plateauing out with only the bigger casinos able to survive. We are lucky enough to be part of a large group of casinos which enables us to more than adequately compete. We will also see more countries putting together legislation to ensure only licensed operators can operate in their territories.