The Grand Prive Group runs five sites under license from the Curaçao Gaming Control Board and Casino GrandBay is the flagship site of the quintet. Despite this fact all five sites have the same setup and are provided with the same software from BetOnSoft whom they changed to in 2009 after former casino game provider Microgaming pulled out of the United States while Casino GrandBay still wished to offer their service to players resident in America.
Games at Casino GrandBay
There are three versions of the software that you can use to play at Casino GrandBay in a version that you can download to your Windows computer or Mac, the instant play software that opens in a second browser tab and the mobile version for your smartphone or tablet.
The download and instant play software are both identical in that they offer 18 classic slots, 57 games in the video slots section, 11 table game, 34 video poker variations and six games in the other category. These can all be navigated through via the left and right arrows beside the game type names above the section of the site that lists the all of the game images. You can move quickly to the section of your choosing by clicking on the game type button and we have found the download version of the software to work in the slicker fashion, although the difference between the two versions is minimal.
In addition to these 126 games available there is a bulging Tournaments section of the site where players can compete against others around the world on a daily basis for the chance to win money in slot, table and video poker game contests. The amount of tournaments is much larger than offered in many other casinos so this counteracts the lack of virtual games offered on site. Also, there is no live dealer casino at Casino GrandBay at this time.
The mobile version of the software can be accessed by visiting the site homepage and clicking the Mobile button. This will open a new page where you can visit a stripped down version of the site with 51 games available to access. The tournaments section is missing from the mobile client, but if you're looking to play on the go then if offers ample entertainment.
Registration process at Casino GrandBay
While there is no registration link on the Casino GrandBay homepage you are able to create your account in any of the software clients by clicking on the Login or My Account options on site. You are prompted to choose a username, password and currency - seven are available - as well as enter your personal details to complete your account within 90 seconds. You can cut this time down by linking your Facebook account to the site to have any available details auto-filled and you can cut the registration time to 60 seconds.
Deposit and Withdrawal methods at Casino GrandBay
While there are a number of methods to fund your account at Casino GrandBay the options available do not stray too far from the normal ways of depositing. Credit and debit cards from Visa, MasterCard and American Express are accepted along with eWallets from NETeller and Skrill, while pre-paid options UKash and Paysafecard can be used in a number of countries as well. German and Dutch customers can use GiroPay and iDeal respectively too. There are no depositing fees.
Withdrawing funds is not as easy as the minimum you can request is £/$/€100 and you can request funds only to NETeller, bank transfer and cheque. Only funds deposited by NETeller will go back to these accounts while all other deposit methods will need to be sent by either of the other two options. Receiving your funds can take time too as withdrawal batches are processed on Monday and Thursday each week so if you miss this you could easily be waiting 72-96 hours for funds to even be sent to you, let alone processed. Also, depending upon the method chosen and the amount requested, you could be charged up to £/$/€30 for your funds to be processed.
Promotions runing at Casino GrandBay
The welcome bonus at Casino GrandBay is a 100% matched bonus on your first deposit of up to £/$/€100. You must enter the code 1CGB100P within 10 minutes of making the deposit to claim the bonus on your deposit. Once on your account you must wager the funds 40x to release the funds into your available balance to be able to use the funds as cash or withdraw them. Although Danish, Norwegian and Swedish Krone currency accounts can be created on site these accounts are all unable to claim this welcome bonus. Only Canadian and United States Dollar, Euro and British Pound accounts can avail of bonuses on site.
Elsewhere on the site the promotions available include a 100% reload bonus of up to £/$/€1000 each Monday (50x rollover), a once a month 25 free spin offer with a £/$/€20 deposit (free spins must be wagered 45x to release the funds) and a free cash giveaway each Friday. On top of this you can avail of a excellent VIP program with five different levels that offer multiple bonuses, exclusive promotions and tournaments and, for the top tiers, dedicated VIP contacts and merchandise.
Security at Casino GrandBay
Casino GrandBay cares about security of both their players and games as they have a 128-bit SSL encryption in place to secure all personal and financial information as well as having had all games from BetOnSoft independently verified by iTech Labs. This means that you are guaranteed a safe, secure and fair time of things when playing at Casino GrandBay.
Customer support at Casino GrandBay
Players are able to avail of 24/7 support via live chat, email, telephone and even fax should they have any questions or need any assistance at any stage of the day or night. The telephone service offers toll-free numbers from around the world so that anyone more comfortable with this method can reach the site without any charges.
Casino GrandBay Details
- Website http://www.betcasinograndbay.com
- Deposit Methods GiroPay, iDeal, MasterCard, Visa, NETeller, Skrill, UKash, PaysafeCard, American Express
- Withdrawal Methods Bank Wire Transfer, NETeller, Cheque
- Withdrawal Limit $2000 United States Dollars or currency equivalent per week
- Currencies Australian Dollar, US Dollar, Euro, Canadian Dollar, Danish Krone, Pound Sterling, Norwegian Krone, Swedish Krona
- Restricted Countries Australia, Bangladesh, Poland, Romania, South Africa
- Languages English, German, Italian, French, Dutch, Japanese
- Country of License Curacao
- Casino Types Download, Instant Play, Mobile
- Live Chat Yes
- Software BetOnSoft