Lake Palace Casino
Lake Palace Casino
As part of the Grand Prive Group the Lake Palace Casino site brings 14 years of experience to the table. The site operates under license from the Curaçao Gaming Control Board and has gone through several iterations in its history. Until 2008 the site operated on software from Microgaming, but with this provider pulling out of the United States and Lake Palace continuing to offer their services in America they changed to games from Saucify.
Games at Lake Palace Casino
There are three ways to play at Lake Palace with the site offering desktop software that can be downloaded on by Windows and Apple machines, an flash based instant play casino and a mobile client that can be accessed by visiting the site in a mobile browser and clicking the Mobile link on the homepage.
The first time that you access the download casino it opens with a number of windows prompting you about bonuses, but then provides an 11 step tip guide for finding your way around the software in a very customer friendly step. The home page of the software lists a number of hot and new games as well as having banners detailing upcoming promotions, while the top of the screen lists the different filters for games. You can click on Classic Slots, Video Slots, Table Games, Video Poker and Other Games to visit each section of the site individually or you can scroll left and right through all the games with arrows.
The games can also be identified by the different logos they have - for example P designates a progressive jackpot and S means Free Spins accepted - and while the number of paylines is shown for each game it is not possible to group the games by their logos. Information on all of the games found in each of the sections is available on the homepage of the site however with details on Video Slots, Progressive Jackpots, Classic Slots, Table Games, Video Poker and Other Games all available under the main banner or by clicking the Games tab at the top of the homepage.
The download software is not the most filled of applications available online with just 129 games available although with 75 slot games and 34 variations of video poker available as well as more than 11 table games and a handful of skill games there is enough to keep people occupied. There is no live dealer casino on site but there is a large number of tournaments that you can enter to compete with other players around the world with cash prizes on offer. The tournaments can be arranged by Video Slots, Table Games and Video Poker while the lobby section on the right of the screen offers all the details of the tournament and allows you to register.
The instant play software that is launched via the Browser button on the site homepage is an exact replica of the download software. However we noted that it ran quicker and smoother than the download software, although the difference was barely noticeable. The mobile client is the fastest, cleanest and slickest of all three ways to play at Lake Palace Casino, but this quality does come at a cost with a lower number of games available in 35 slots, five table games and 11 video poker variants. The tournament games are also absent.
Registration at Lake Palace Casino
While there is no ability to create an account on the Lake Palace homepage, the option to create an account in any of the three versions of the software by clicking Login or My Account. You can then enter all of your details manually or you can connect your Facebook account to your Lake Palace account to have the available details auto-filled for you. The process is quick and easy so creating your account no matter how you choose to play on the site you can deposit funds and get started.
Deposit and Withdrawal methods at Lake Palace Casino
Funding your account is relatively easy as there is a number of options available with the usual fare of credit/debit cards, eWallets and pre-paid cards such as UKash and Paysafecard all available with which to fund your account. There are few localised options also available though with just GiroPay and iDeal for German and Dutch customers able to be used on site so this may make things difficult for those without credit/debit cards to deposit or fund eWallets.
Withdrawals are processed quickly on site with Lake Palace stating that withdrawals are processed within 24 hours. However, they also state that the batches are processed on Monday and Thursday each week. There are few options for receiving your funds too with NETeller the only deposit option you can withdraw back to with all other options needing cheque or bank transfer refunds.
The minimum withdrawal amount is £/$/€100 and although NETeller withdrawals are free the other options charge £/$/€30 fees. Withdrawals over $2000 USD will be paid out in lump sums depending upon your VIP program level.
Promotions running at Lake Palace Casino
The welcome bonus at Lake Palace comes in three separate parts with you claiming a 110% bonus of up to £/$/€200 on your first deposit, 50% up to £/$/€400 on your second and 100% up to £/$/€200 on the third deposit to the site when you use the codes LPNW1, LPNW2 and LPNW3 respectively. The two parts of the bonus that are credited at 100% or lower have a 40x rollover requirement while any bonuses over 100% must be wagered through 60x to release the funds, while the latter of these two options is subject to maximum withdrawal limits of £/$/€1000. Also, although the site offers Danish, Norwegian and Swedish Krone currencies all three of these are ineligible to claim any bonus funds.
Other promotions on site are a once per Monday reload bonus of 100% up to £/$/€1000 using the code SHOWMETHEMONEY (rollover of 50x), 25 bonus spins when you deposit more than £/$/€20 and use the code BONUSBONANZA (can be used once per month) and each month the site gives away to depositing players who are active on the site so there are plenty of reasons to play at Lake Palace Casino.
There is also top quality VIP program on site that sees you qualify for numerous bonuses, including birthday, anniversary and welcome bonuses, as well as exclusive tournaments, competitions and extra cash when cashing in loyalty points. You can earn £/$/€10 per 250 points earned and you can get up to 15% extra in the VIP program too as Lake Palace really look after their big players.
Security at Lake Palace Casino
Security is one of the top priorities at Lake Palace Casino as they advertise the fact that all games on site are independently verified by iTech Labs, while they also use an industry standard 128-bit SSL encryption on site to ensure all personal, account and financial information is viewed and accessed by the intended recipient only.
They do not publish their RTP and you cannot view the audit details from the certification of the games on site, but the SSL encryption and independent verification is ample proof that you are sure of a fair and secure experience at Lake Palace.
Customer support at Lake Palace Casino
The Lake Palace Casino site offers plenty of options to get assistance with any queries you may have. Telephone, fax, live chat and email support is available 24/7 with the site offering a number of different freephone numbers to call from countries around the world. The site's FAQ section is not the most helpful you'll find online, but the support team certainly make up for this with helpfulness and speed in their replies.
Lake Palace Casino Details
- Website http://www.betlakepalace.com
- Deposit Methods GiroPay, iDeal, MasterCard, Visa, NETeller, Skrill, UKash, PaysafeCard, American Express
- Withdrawal Methods Bank Wire Transfer, NETeller, Cheque
- Withdrawal Limit $2000 United States Dollars or currency equivalent per week
- Currencies Australian Dollar, US Dollar, Euro, Canadian Dollar, Danish Krone, Pound Sterling, Norwegian Krone, Swedish Krona
- Restricted Countries Australia, Bangladesh, Poland, Romania, South Africa
- Languages English, German, Italian, French, Dutch, Japanese
- Country of License Curacao
- Casino Types Download, Instant Play, Mobile
- Live Chat Yes
- Software BetOnSoft