Palace of Chance Casino
Palace of Chance Casino
Palace of Chance is a Real Time Gaming (RTG) powered casino operating under license in Costa Rica as part of the infamous Virtual Casino Group. This group was well known in industry circles as one of the worst places to play with players waiting months to get their withdrawals, if they got them at all. However, the group is now under new management and has done a fantastic job at banishing this part of their past to ancient history. How does the Palace of Chance casino hold up in this day and age?
Games at Palace of Chance Casino
The site offers three ways to play the number of RTG games available on site with both download and instant play versions of the software available to players as well as a mobile client. The download casino can only be used on Windows machines so any players using Macs will need to use the on-site version of the client. There is 156 games available to play on the download casino compared to just 89 in the online version, yet the full list of casino games on the Palace of Chance website lists 167 games as being available.
On top of this we found the download casino difficult to use as, just like all RTG download clients, it has a tendency to change into full screen mode and prevent players from accessing other windows that they may be using at the time. As well as this we found that the download software was more cumbersome to use than the instant play software, lagging and freezing on regular occasions.
The games on both versions of the client can be sorted by New Games, Slots, Table Games, Video Poker and Speciality Games. The slots section is the most filled of the sections, but there is enough table and video poker games available in the other three filters to keep players entertained.
All of the games in the instant play casino are available in the mobile client that can be accessed by visiting the mobile website on your phone or tablet browser. There is 24 different games available in the mobile casino. None of the software versions have a live dealer section available to play in.
Registration at Palace of Chance Casino
You are able to create your Palace of Chance account through the Signup link in the instant play and mobile versions of the site as well as the New Account button in the download software. The usual process of choosing a username and password then entering your personal details is required but once completed players are ready to use the site within 90 seconds. In an unusual step passwords must be six to ten characters long and players are able to use letters and numbers only. We find this highly unsecure.
Deposit and Withdrawal methods at Palace of Chance Casino
As well as the lack of games and poorly designed software Palace of Chance suffers from a lack of deposit and withdrawal options. Players are able to deposit using bank transfers, credit/debit cards and NETeller only.
Withdrawing funds can only be done by bank transfer, cheque and NETeller, with the final option available only to players that deposit by this method. The maximum amount that players may request per week is $2,000 and the banking page on the site issues a worrying statement about the processing of withdrawals as it states " Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following approval."
Palace of Chance Casino promotions
While the site offers many promotions on site, such as a free £50 bonus with the code PALACE50 (20x rollover and max. £100 withdrawal funds) and a 200% No Limit signup bonus with a 15x rollover on both deposit and bonus, any bonus awarded cannot be withdrawn and will be removed from withdrawal totals once requested.
There are many daily and monthly promotions running on site as well as an option of bonuses that can be used in different ways, such as 200% bonuses with no playthrough for Slots fans and a 600% bonus with a 30x rollover plus comp point and VIP programs. The latter of these has four tiers with different levels of cashback, free chips and better comp point earning rates all available for big players.
Palace of Chance Casino security
While the site is licensed under one of the less well regarded authorities in Costa Rica and has a less secure than industry standard with just letters and numbers needed to create a login, the Palace of Chance casino does utilise a 128-bit algorithm to encrypt all of the personal and financial player data. On top of this all games have been certified as fair and random by Testing Systems Technical (TST - an industry leader in this field) so players are assured of a secure gaming experience on site.
Palace of Chance Casino customer support
Players are able to contact the Palace of Chance support team by email, telephone and live chat 24/7. The support are enthusiastic, helpful and efficient in resolving all issues and answering queries.
Palace of Chance Casino Details
- Website http://www.palaceofchance.com
- Deposit Methods Bank Wire Transfer, MasterCard, Visa, NETeller, PaysafeCard, American Express
- Withdrawal Methods Bank Wire Transfer, NETeller, Cheque
- Withdrawal Limit $2,000 per week
- Currencies US Dollar
- Restricted Countries Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, China, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Cote d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Mcdonald Islands, Honduras, Hong Kong, Hungary, India, Indonesia, Iraq, Isle of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Qatar, Romania, Russian Federation, Rwanda, RÚunion, Saint BarthÚlemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syrian Arab Republic, Tajikistan, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Viet Nam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Bolivia, Plurinational State of, Iran, Islamic Republic of, Korea, Democratic People's Republic of, Macedonia, the Former Yugoslav Republic of, Micronesia, Federated States of, Moldova, Republic of, Palestine, State of, Saint Helena, Ascension and Tristan da Cunha, Taiwan, Province of China, Tanzania, United Republic of, Falkirk Island
- Languages English
- Country of License Costa Rica
- Casino Types Download, Instant Play, Mobile
- Live Chat Yes
- Software RTG