Operating as part of the infamous Virtual Casino Group who were famed in the past for slow withdrawal times the Prism Casino operates under license from Costa Rica and is fully powered by software by RTG. The Virtual Casino Group has gone through a change of ownership in recent times and the new owners are working hard to ensure that the previous indiscretions are banished to the past. Withdrawals are still slow to be approved and processed as it takes time to change, but does the rest of the site make up for this issue?
Games at Prism Casino
Prism offers three ways to play on site with both a download casino, a web browser based instant play casino available for players to access all of the available games and a mobile client. The download casino has the more games with 172 different slots, table games, video poker games and speciality games that include roulette, craps, scratch cards and keno. As well as this the download software also has a section for tournament gaming where players can compete against others around the world to win prizes from the accumulated buyins.
The instant play casino has a total of 109 games to play and these can be filtered and sorted by the same selection of options that the download software has available. However, despite the disparity in number of games we enjoyed the browser based software more as the downloaded version is laggy and chooses to increase itself to full screen mode of its own accord when you are playing in a minimised format.
The mobile offering can be accessed by visiting the mobile version of the site homepage and players can access 24 of the sites best slot and table games on their smartphone or tablet.
Players are the Prism Casino are unable to avail of any live dealer casino as it is not offered on site.
Registration at Prism Casino
Players are prompted to create their account upon the first time of opening the download software and should they use either the instant play or mobile versions of the site then there is a sign up link/button (depending on the version used) that allows players to create their account. The process is quick and easy so that within 90 seconds players are free to deposit and use their account.
Deposit and Withdrawal methods at Prism Casino
As with all of the sites under the Virtual Casino Group umbrella deposit and withdrawal options on site are limited. Players are able to deposit using American Express, MasterCard and Visa credit/debit cards, bank transfers, pre-paid options such as Paysafecard and NETeller. Withdrawing funds is a little more limited as only bank transfer, cheque and, for those that have deposited by the method, NETeller available for players to receive their funds.
The maximum withdrawal amount from the site is $2,000 per week, although this can increase to $5,000 per week for the highest level of VIPs, and only the NETeller withdrawal option is fee free. The most worrying part about the whole process is that the site states that they cannot give an exact date on the processing of withdrawals due "current banking and processing issues in the online gambling community".
Prism Casino promotions
New account holders at Prism Casino can avail of $30 in free spins using the code PRISM30 and the first deposit bonus can be availed of on deposits of between $30 and $1000 by using the code FD350. This code provides a 350% bonus and has a rollover requirement of 15x on both the deposit and bonus funds. The free credit has a 30x playthrough before any winnings can be released.
Prism also offers daily and monthly promotions as well as a number of unlimited VIP bonuses that can be used all players. There are also comp points and VIP programs that can see players redeem cash, get larger withdrawal limits and insurance on losses and better cash out rates on free chips and comp points.
Prism Casino security
Prism Casino utilises an industry standard SSL algorithm to encrypt all personal and financial data on site to prevent unwanted hacking attempts and ensure that only the user that the details are intended for can view them. As well as this all games on site are internally tested for fairness and randomness by Real Time Gaming and externally certified by Technical Systems Testing (TST) - an industry leading auditor of games - so players are sure of a secure and fair time at Prism Casino.
The only downside we can see with the security side of the site is that the license is provided from Costa Rica and this is known was one of the more lenient regulators in the industry.
Prism Casino customer support
The customer support team for Prism Casino can be contacted 24 hours a day and seven days a week by email, live chat, telephone and fax. The phone and fax numbers are toll-free for players located in the USA and all contact details and methods can be accessed both on site and in the download casino directly to ensure that players can get assistance quickly and easily no matter how they play in the casino.
Prism Casino Details
- Website http://www.prismcasino.com
- Deposit Methods Bank Wire Transfer, MasterCard, Visa, NETeller, PaysafeCard, American Express
- Withdrawal Methods Bank Wire Transfer, NETeller, Cheque
- Withdrawal Limit $2,000 per week
- Currencies US Dollar
- Restricted Countries Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, China, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Cote d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Mcdonald Islands, Honduras, Hong Kong, Hungary, India, Indonesia, Iraq, Isle of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Qatar, Romania, Russian Federation, Rwanda, RÚunion, Saint BarthÚlemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syrian Arab Republic, Tajikistan, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Viet Nam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Bolivia, Plurinational State of, Iran, Islamic Republic of, Korea, Democratic People's Republic of, Macedonia, the Former Yugoslav Republic of, Micronesia, Federated States of, Moldova, Republic of, Palestine, State of, Saint Helena, Ascension and Tristan da Cunha, Taiwan, Province of China, Tanzania, United Republic of, Falkirk Island
- Languages English
- Country of License Costa Rica
- Casino Types Download, Instant Play, Mobile
- Live Chat Yes
- Software RTG