Sun Palace Casino
Sun Palace Casino
Created in 2002 the Sun Palace Casino is part of the Mainstreet Vegas Group that runs a number of online casino sites. All of these are operated under license from Costa Rica and run on a full catalogue of games from renowned casino software provider Real Time Gaming (RTG) while having a shared cashier. All of the sites are very similar to each other, but does the Sun Palace Casino have anything that makes it standout from its siblings?
Games at Sun Palace Casino
The Sun Palace casino is powered by software from RTG and the site offers the standard spread of download and instant play clients for players to access games on any type of computer or laptop. Although the download casino has a different skin to many of the other RTG download casinos players are still able to avail of the full catalogue of games.
The download casino is filled with more than 225 games in the virtual section of slots, table games, video poker and speciality games. There is a nice variety to the games in all the different categories with more than 130 slot games, including two progressive jackpot games offering a grand prize of more than $1.7m, more than 75 variants of video poker and a wide range of classic casino games such as blackjack, roulette, craps and baccarat in the table and speciality sections.
As well as this, to boost the number of virtual games in the download casino, the Sun Palace software has both Tournament and Live Dealer sections to provide further variation for players. The tournaments see players buyin and have their cash added to different prize pools where they compete against others around the world on different slot, table and video poker games to win the top prize and largest slice of the pool. The live dealer section offers games of baccarat, blackjack, casino hold'em as well as both European and American roulette tables.
The one major problem with this software that we encountered was, as with all RTG download casinos, the software jumps into full screen size all of the time even if you did not request this to happen when you are moving between the casino software and different windows.
The instant play software runs much smoother than its more game filled big brother and does not have an expansion issue either, but the lack of games available does let it down slightly. However this version of the casino still has all the biggest and best RTG games available to play so that players are not missing out if they choose it over the download software. This is especially true as the clear and concise filter tabs above the game window make the software easy to navigate so that players can locate and play their favourite games with ease.
Registration at Sun Palace Casino
Creating an account at Sun Palace is a simple and straightforward process with players asked for their personal and address details as well to create a username and password before being able to login and fund their account. They can do this by opening either software as the site prompts players to create an account and the only difference between the two versions is that players are required to pass a security protocol to prove they are human in the instant play client.
Deposit and Withdrawal methods at Sun Palace Casino
With a shared cashier with all of the other Mainstreet Vegas Group sites players are unable to avail of any different deposit or withdrawal options from any of the other linked sites. Players can deposit funds using Visa and MasterCard credit cards while MST GiftCards, money order and NETeller can all be used to fund player accounts. The minimum and maximum withdrawal amounts vary between each of the options but NETeller offers between $10 and $2500 to provide the most varied range, while cards can only be used up to $500 and money order is double that. All options are fee free, although money order deposits of less than $100 are liable for fees.
Players who have funded their accounts by money order or NETeller, both of which cannot be used in the United States, can withdraw funds back to these methods but all other deposit options require players to withdraw by cheque - either regular mail or courier - or bank transfer. The latter of these options is only available for US accounts. The maximum that can be withdrawn is $1000 per week, although this is increased to $5000 for the highest level VIP players.
The site does state that funds will take two weeks to be processed from the time of request and this is a worrying message for players outside the US that are used to receiving their funds in much more efficient timeframe.
Promotions at Sun Palace Casino
As well as having a shared cashier, the Sun Palace casino also shares the same promotions as the other sites within the group meaning that players can avail of four welcome bonuses. These are a 400% bonus of up to $10,000, a 200% bonus of up to $7,000 and two 150% bonuses of up to $3,000. The first of these has a 50x rollover on both the deposit and bonus funds, while the other three all have 40x rollovers on the two lots of funds. Each bonus has a specific set of games that they can be used to release the bonus funds and these details are accessible on the Promotions tab of the website.
The site offers many, many more promotions too with daily, weekly, monthly, anniversary and birthday bonuses amongst almost 20 other bonuses and rewards programs advertised on site at the moment. The Refer-a-Friend and VIP programs offer $20 bonuses for referred friends on site and monthly bonuses and better withdrawal limits depending on the number of comp points redeemed each month. The Sun Palace casino certainly has more than enough bonuses and rewards to keep players returning to the site on a continual basis.
Sun Palace Casino security
The Sun Palace casino operates under a transparent policy so players can review the latest random number generator evaluation under the Fair Play tab on-site so that they can personally verify the details of the RTG games having been fully verified and certified as random and fair by CDS (Central Disputes System Certified), who are a respected Accredited Testing Facility and principal consultants to major gaming and wagering regulatory bodies.
As well as this the site also utilises a 128-bit SSL algorithm is in place to encrypt all personal and financial data on the site so that as well as a secure time, the players will have a fair and random experience on-site.
Sun Palace Casino customer support
While many sites are looking to develop new ways for players to get in contact with them it is disappointing to see that the Sun Palace casino does not even have a direct telephone contact for players to reach and speak with agents. The live chat and email support options are manned 24/7 so that players can have their issues resolved and queries answered, but the lack of a personal touch may turn some players away from the site.
Sun Palace Casino Details
- Website http://sunpalacecasino.eu/m
- Deposit Methods MasterCard, Visa, NETeller, MST GiftCards, Money Order
- Withdrawal Methods Bank Wire Transfer, NETeller, Cheque, Money Order, Courier Cheque
- Withdrawal Limit $1,000 per week. Increases to $5,000 per week for highest level VIPs
- Currencies US Dollar
- Restricted Countries United Kingdom
- Languages English
- Country of License Costa Rica
- Casino Types Download, Instant Play
- Live Chat Yes
- Software RTG
- 400% up to $10,000
- 150% up to $3000
- 150% up to $3000
- 45% up to $75 (three times only Monday - Sunday. MST Gift Card and Money Order Deposits only)
- 35% up to $75 (three times only Monday - Sunday)
- 60% up to $300
- 95% up to $95
- 100% up to $200 (Can be used ten times max.)
- 20% on all deposits made each Monday
- 75% up to $75 (MST Gift Card and Money Order) or $50 (All Other Deposit Methods)
- 50% up to $200
- 95% up to $95
- 55% up to $150